By job, not by feature
Use cases: what your AI sales team does all day.
Answering your phone line, calling new leads within a minute, booking visits, following up on WhatsApp and writing up your reps' own calls. Nine jobs, and how Sahay does each one.
Inbound calls
Every call to your business answered, day and night.
The problem
Calls come in while your team is on another line, at lunch or gone for the day. Nobody picks up, nobody notes who called, and the enquiry goes cold.
How Sahay does it
- Answers day and night. Your agent takes the incoming calls on your line and introduces itself as your company's AI assistant.
- Speaks the caller's language. Hindi, English and eight more Indian languages, with Hinglish handled naturally. It switches when the caller does.
- Answers and books. It answers from your sales script, price list and FAQs, asks what your team would ask, and books the meeting, demo or site visit.
- Hands over when asked. Anyone who wants a person goes to the right person on your team, with the recording, transcript, summary and the time they asked to be called.
- 11:42 pmPriya Nair+91 98••• ••210 · MalayalamBooked
Asked about a dental check-up. Booked for Sat, 11:00 am.
- 10:15 pmArjun Mehta+91 99••• ••457 · HindiHanded over
Wants to talk to a person about his bill. Sent to Kavya, call back at 10:30 am.
- 7:05 amLakshmi Iyer+91 94••• ••318 · TamilAnswered
Asked for the clinic's timings and consultation fee. Answered on the call.
Instant lead callback
Call every new lead within a minute of the enquiry.
The problem
A lead fills in your form and waits. By the time a rep calls back, hours or a day later, the lead has spoken to someone else or forgotten why they asked.
How Sahay does it
- Connect your lead sources. Facebook and Instagram lead forms, your website forms and IndiaMART send new leads to Sahay.
- An instant lead callback, at any hour. Form leads get a call within a minute of arriving, even at 11 pm; IndiaMART leads as soon as IndiaMART sends them.
- Qualified on the first call. Your agent asks what your team would ask, like budget, location and timeline, and books the next step.
- Written up for you. The recording, transcript, summary, lead score and next step land on the lead's timeline in your CRM.
Hear the call your leads would get.
1 minor less, from a new form lead to its first call, at any hour
When each lead gets its first call
- Facebook and Instagram lead formsYour Meta lead adsWithin a minute
- Your website formsAny enquiry form on your siteWithin a minute
- IndiaMARTBuyer enquiriesAs soon as IndiaMART sends them
Outbound campaigns
Upload a list. Your agent calls every name on it.
The problem
A list of past enquiries, event sign-ups or old customers sits in a spreadsheet. Calling through it takes your team days, and what each person said rarely gets written down.
How Sahay does it
- Upload your list. Add the contacts you want called as a campaign.
- Your agent calls through it. From an 080 number, in the languages you choose for it.
- Every outcome on the record. Each call's outcome is written to the lead in your CRM, with the recording, transcript and summary.
- Interested leads move on. It books the next step, and anyone who wants a person goes to your team with the time they asked to be called.
Follow-up calls too. The quote reminder your rep forgot gets called, and the outcome is logged on the lead.
- Sunil Patil+91 98••• ••635Interested · visit Sat
- Rekha Joshi+91 97••• ••542Call back Fri, 4 pm
- Farhan Shaikh+91 99••• ••264Not interested
- Deepa Kulkarni+91 90••• ••126On the call
- Manoj Shinde+91 88••• ••903Next
Appointments and visits
Visits booked on the call. Reminders sent on WhatsApp.
The problem
A customer agrees to a visit on the phone, then nobody confirms it. They forget, your team waits, and the slot is wasted.
How Sahay does it
- Booked on the call. Your AI calling agent books the meeting, demo or site visit while the customer is on the line.
- Or booked in the chat. Your AI WhatsApp agent can book a visit and send the customer your location.
- Reminded before the visit. A WhatsApp automation reminds the customer before the visit or appointment, on a rule you set.
- Your team knows who's coming. The visit is the next step on the lead's timeline, next to the call that booked it.
Visit booked on an AI call · Tue
Friday
Qualify and hand over
Your team only picks up conversations worth their time.
The problem
Reps spend the day on calls with people who were only browsing, while serious buyers wait. When a lead is passed on, the notes are thin and the customer has to repeat everything.
How Sahay does it
- Asks the first questions. On a call or in a WhatsApp chat, the AI asks what your best rep would ask, like budget, location and timeline.
- Captures the details. From each call come the need, volume, decision makers and next step, with a lead score.
- Hands over serious buyers. When a customer wants a person, the lead goes to the right person on your team.
- With everything that was said. Your rep gets the recording, transcript, summary and the time the customer asked to be called.
Hear the questions your leads would be asked.
Handed to Neha, sales · call back today, 4:30 pm
- Need
- 5HP pumps for a housing project
- Volume
- 40 units
- Decision makers
- Imran and his purchase head
- Next step
- Quote, then a site visit
- Recording · 3:12
- Transcript
- AI summary
Follow-ups
Every lead followed up until it's won or lost.
The problem
A quote goes out, the customer goes quiet, and nobody asks again. Follow-ups depend on a rep remembering, and in a busy week they don't happen.
How Sahay does it
- Replies in seconds. Your AI WhatsApp agent answers day and night on WhatsApp, Instagram DMs and your website chat.
- Answers from your catalogue. It shares product details, prices, quotes and spec sheets from your catalogue and price list.
- Follows up on its own. It messages the lead again until the lead is won or lost, without anyone on your team having to remember.
- Rules for the rest. WhatsApp automations send welcome messages, reminders and follow-up sequences on rules you set.
Where your AI WhatsApp agent replies
- Instagram DMs
- Website chat
A follow-up rule you might set
Revive old leads
Bring back the enquiries nobody called.
The problem
Your sheets and CRM hold enquiries from weeks or months ago that nobody called, or called only once. Some of those people are still looking, and nobody is asking them.
How Sahay does it
- Gather the old enquiries. Upload them as a calling list.
- Your agent calls each one. It asks whether they're still looking and qualifies the ones who are.
- Live leads move forward. It books the next step or hands the lead to your team, and writes each outcome to your CRM.
- WhatsApp reaches them too. A WhatsApp broadcast can go to the same list, and your AI WhatsApp agent answers whoever replies.
Call analytics
Know what was said on every call your reps make.
The problem
Your reps call customers from their own phones. What was promised, and when to call back, stays in their heads or a notebook, and you hear about it only when a deal is lost.
How Sahay does it, with Call Intelligence
- Recorded on the rep's phone. Each call your reps make is recorded from their own phone and SIM.
- Transcribed and summarised. Every call gets a transcript and a summary, so you know what was said without listening back.
- Follow-ups tracked. The follow-ups from each call are tracked, so a promised call back doesn't slip.
- On the lead, not in a notebook. The Sahay Android app logs your reps' calls onto the lead, next to your AI team's calls and chats. Nobody types.
- How JoyzAI's reps had 97% of answered calls captured
- How MSF replaced spreadsheets with a dashboard that fills itself
Ask how Call Intelligence would work for your team.
- VKVikram with S. BanerjeeRecorded on Vikram's phone6:42
AI summaryWants 2 units for his Salt Lake office and the price with installation. Will decide with his partner by Friday.
Call S. Banerjee backDue Fri, 4:00 pm
- MSMeera with Anil DeshmukhRecorded on Meera's phone3:18
AI summaryAsked for a demo for his three branches. Demo booked for Tuesday.
Send the brochureDone
AMC renewals On request
AMC renewals called before the contract runs out.
The problem
Annual maintenance contracts lapse quietly. Nobody calls the customer before the end date, and the renewal goes to whoever calls first, or to no one.
How Sahay does it
- Calls before the contract runs out. Your agent calls customers before their annual maintenance contract ends.
- Records the outcome. Each call's outcome is recorded on the lead, with the recording, transcript and summary.
- Hands over when asked. A customer who wants a person goes to your team with the time they asked to be called.
Switched on per organisation. AMC renewal calls are turned on for each organisation on request. Ask our team to turn them on for yours.
Use case questions, answered.
Anything we haven't covered, ask our team.
Which Sahay products do these use cases run on?
Each job runs on one or more of four products: the AI calling agent, the AI WhatsApp agent, WhatsApp automations and Call Intelligence. The CRM, dashboard and Android app are ₹400 per user a month, with at least one user on every plan.
How quickly does the agent call a new lead?
Within a minute, at any hour. Leads from Facebook and Instagram lead forms and your website forms get a call within a minute of arriving; IndiaMART leads get one as soon as IndiaMART sends them.
Will customers know they're talking to an AI?
Yes. Your agent introduces itself as your company's AI assistant, and anyone who wants a person is handed to the right person on your team.
Which languages does the calling agent speak?
Hindi, English, Marathi, Tamil, Telugu, Kannada, Malayalam, Bengali, Gujarati and Punjabi. It handles Hinglish naturally. You choose the languages for each agent, and it switches when the customer does.
Can the agent call a list of leads we already have?
Yes. Upload the list as an outbound calling campaign. Your agent calls through it and writes each call's outcome to the lead in your CRM, with the recording, transcript and summary.
What does it cost?
The AI calling agent is from ₹2.5 a minute, quoted on the AI and workflow you need, with a monthly minimum of 1,000 minutes (₹2,500 at ₹2.5 a minute) and ₹500 a month for each phone number. The AI WhatsApp agent is ₹4 per contact a month, WhatsApp automations start at ₹2,000 a month, Call Intelligence is ₹1,200 per user a month, and the CRM is ₹400 per user a month. Onboarding is a one-time fee, quoted on your workflow. Meta bills its WhatsApp charges separately, and GST is extra.
Hear the agent at work.
Ritu is Sahay's own AI calling agent. Ask her anything, the way your customers would. If you like how she sells, we'll build an agent that sells like that for you.
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