Last Updated: February 12, 2026 | Effective Date: February 12, 2026
Sahay (“we,” “our,” or “us”) operates the Sahay Sales AI mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Account Information
When you create an account, we collect:
- Name — Used for display and identification within your organization
- Email address — Used for authentication and communication
- Organization name — Used for multi-tenant data isolation
- Password (hashed) — Used for authentication
1.2 Call Recording Data
The App is designed to help sales teams analyze call recordings. When you use the App, we process:
- Audio files — Call recordings you choose to upload from your device
- Phone numbers — Associated with uploaded call recordings
- Contact names — From your device’s phonebook, when available
1.3 Automatically Processed Data
When you upload call recordings, our AI systems automatically generate:
- Transcriptions — Text transcripts of call recordings
- Call analytics — Sentiment analysis, conversation summaries, action items
- Lead profiles — Holistic profiles built from multiple interactions
- Follow-up suggestions — Recommended follow-up actions and timing
1.4 Device Information
We collect minimal device information required for App operation:
- Device recording path — The file system path where your phone stores call recordings
- FCM token — Firebase Cloud Messaging token for push notifications (if enabled)
1.5 Information We Do NOT Collect
- We do not access your call history or phone logs
- We do not record calls — the App only processes recordings that already exist on your device
- We do not access your contacts list — we only read contact names for files you explicitly upload
- We do not collect location data
- We do not collect device identifiers for advertising purposes
2. How We Use Your Information
We use the information we collect to:
- Provide the App’s core functionality — Upload, transcribe, and analyze call recordings
- Generate AI-powered insights — Create lead profiles, sentiment analysis, follow-up recommendations
- Enable team collaboration — Allow organization members to view shared leads and analytics
- Send notifications — Follow-up reminders and processing status updates
- Improve our services — Understand usage patterns and improve AI accuracy
- Authenticate users — Verify identity and manage access
3. Data Storage and Security
3.1 Storage
- Audio files are stored in Microsoft Azure Blob Storage with encryption at rest
- Application data (leads, analytics, user accounts) is stored in Azure SQL Database with encryption
- All data is stored in Microsoft Azure data centers
3.2 Security Measures
- All data transmission uses TLS/HTTPS encryption
- Passwords are hashed using bcrypt before storage
- Authentication uses JWT tokens with secure signing
- Database access is restricted through Azure security groups
- Multi-tenant isolation ensures organizations cannot access each other’s data
3.3 Data Retention
- Call recordings and analytics are retained as long as your account is active
- You may request deletion of your data at any time (see Section 7)
- Upon account deletion, all associated data is permanently removed within 30 days
4. Third-Party Services
We use the following third-party services:
| Service | Purpose | Data Shared |
|---|
| Microsoft Azure | Cloud hosting, storage, database | All application data |
| OpenAI | AI transcription and analysis | Audio files, transcription text |
| Google Sign-In | Optional authentication | Email, name (from Google account) |
| Google Calendar | Optional follow-up calendar sync | Follow-up event details (if connected) |
| Firebase Cloud Messaging | Push notifications | FCM device token |
We do not sell, rent, or share your personal information with third parties for marketing purposes.
5. Data Sharing Within Organizations
- Organization owners and admins can view all team members’ leads and analytics
- Team members can only view their own leads and analytics
You are responsible for managing access within your organization through the invite system.
6. WhatsApp Integration
The App provides the ability to send follow-up messages via WhatsApp:
- Messages are sent through the WhatsApp app on your device using deep links
- We do not send WhatsApp messages on your behalf from our servers
- The message content is pre-filled but you must manually confirm sending in WhatsApp
- We do not store or access your WhatsApp messages or contacts
7. Your Rights and Choices
7.1 Access and Portability
- You can export your recordings data as CSV from the App
- You can request a copy of all data we hold about you
7.2 Deletion
7.3 Notification Preferences
- You can enable or disable push notifications through your device settings
- Follow-up reminders can be snoozed or dismissed within the App
7.4 Account Management
- You can update your profile information at any time through the App
- You can disconnect third-party integrations (Google Calendar) at any time
8. Children’s Privacy
The App is designed for business use and is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will delete that information promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy within the App
- Updating the “Last Updated” date at the top of this document
Your continued use of the App after changes are posted constitutes your acceptance of the revised Privacy Policy.
10. Applicable Law
This Privacy Policy is governed by and construed in accordance with the laws of India, including the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable Information Technology Act provisions.
11. Contact Us
If you have any questions about this Privacy Policy, or wish to exercise any of your data rights, please contact us at:
Sahay
Email: work.sailesh19@gmail.com
Website: www.sahay.io
12. Consent
By using the Sahay Sales AI app, you consent to:
- The collection and processing of call recordings you choose to upload
- AI-based analysis of your uploaded recordings
- Storage of your data on cloud servers as described above
- Receiving follow-up reminders and notifications (which you can disable)
You may withdraw your consent at any time by deleting your account.
