SahaySahay
Start free trial — 14 days, no card

Docs · Call recording

Supported devices, and the settings that keep recording working

Sahay records calls your team makes from their own phones and their own SIMs. The recording itself works on any Android 8.0 or newer device. What varies by manufacturer is whether the phone lets Sahay keep running in the background long enough to upload it.

Requirements

Operating system
Android 8.0 (Oreo) or newer
Tested up to
Android 15
Calls captured
Calls placed and received on the phone’s own SIM
iPhone
Not supported — iOS does not permit call recording
Virtual numbers
Not required, and not used

Why manufacturer settings matter

Indian-market Android phones ship with aggressive battery savers. To extend battery life they stop apps running in the background — including apps the user deliberately installed and wants running.

For Sahay that shows up in one specific way: calls get recorded, but the recordings never reach your dashboard, because the phone killed the uploader before it finished. The rep sees nothing wrong. The manager sees missing calls.

Each fix below is a one-time toggle. Sahay prompts for these during onboarding on affected phones, but they can be set at any time from Account → “Why does Sahay sometimes stop?” in the app.

Samsung

One UIMost common cause

Covers: Galaxy series

Samsung’s "Sleeping apps" and "Deep sleep" features silently stop call monitoring. This is the single most common reason recordings stop syncing.

  1. 1Battery → Background usage limits → Never sleeping apps → add Sahay.
  2. 2Settings → Apps → Sahay → Battery → Unrestricted.

Xiaomi

MIUI / HyperOS

Covers: Xiaomi, Redmi and Poco

MIUI’s battery saver kills background apps aggressively. Three one-time toggles keep call tracking alive.

  1. 1Battery & performance → App battery saver → Sahay → No restrictions.
  2. 2Settings → Apps → Manage apps → Sahay → Autostart: ON.
  3. 3Settings → Apps → Sahay → Other permissions → "Display pop-up windows while running in the background": ON.

Oppo and Realme

ColorOS

Covers: Oppo, Realme

ColorOS pauses background apps to save battery. Two toggles unlock Sahay from that default.

  1. 1Battery → App battery management → Sahay → Allow background activity.
  2. 2Settings → Apps → App management → Sahay → Allow auto-launch.
  3. 3Recent apps → swipe Sahay’s card up and lock it (the lock icon).

Exact menu names vary a little by ColorOS version — look for the Auto-launch and Background-activity toggles.

OnePlus

ColorOS / OxygenOS

Covers: OnePlus

OnePlus can stop Sahay in the background even after you allow battery usage, so two toggles are needed rather than one.

  1. 1App management → Sahay → turn ON "Allow auto-launch" (sometimes called Auto-start).
  2. 2App management → Sahay → App battery usage → "Allow background activity", or set battery to "Don’t restrict".

Exact menu names vary a little by ColorOS version — look for the Auto-launch and Background-activity toggles.

Vivo and iQOO

Funtouch OS

Covers: Vivo, iQOO

Funtouch OS background restrictions stop call sync until auto-start is allowed.

  1. 1Battery → High-performance background → add Sahay.
  2. 2Settings → Apps → Sahay → Battery usage → Allow background activity.
  3. 3Settings → More settings → Permission manager → Auto-start → Sahay: ON.

Huawei and Honor

EMUI

Covers: Huawei, Honor

EMUI’s PowerGenie kills background apps unless the app is marked as protected.

  1. 1Battery → App launch → Sahay → switch to "Manage manually", then enable all three: Auto-launch, Secondary launch, Run in background.

Everything else

Stock or near-stock Android

Covers: Stock Android, Motorola, Nothing, Google Pixel and others

Less aggressive by default, but standard battery optimisation still needs turning off.

  1. 1Settings → Battery → turn off battery optimisation for Sahay.
  2. 2Restart the app once after changing the setting.

Recordings still not appearing?

  • Check the app is not force-stopped. A force-stop from the app switcher or Settings prevents Sahay restarting itself until you open it again. On Oppo, Realme and OnePlus, locking the app’s card in Recents prevents accidental force-stops.
  • Confirm the call was answered. Unanswered and missed calls are logged as activity but produce no recording, because there is no conversation to record.
  • Give it a few minutes on mobile data. Uploads are queued and retried. A recording made in a low-signal area appears once the phone has a usable connection, not instantly.
  • Re-check the toggle after a system update. Android and OEM skin updates sometimes reset battery permissions. If recordings stop right after an update, this is the first thing to check.

Still stuck? Message us on WhatsApp with the phone model and we will tell you exactly which setting is doing it.

For what happens to a call after it uploads — transcription, summary, extracted follow-ups — see call analytics. For the questions buyers ask when comparing tools, see answers.